FAQs

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FREQUENTLY ASKED QUESTIONS

How do I book and pay?

All our quotes are in USD so we will take X amount from your credit card/bank account on the day the 20% deposit and full payment is due. Due to the fluctuating exchange rates the amount of your trip will fluctuate daily unitl a deposit payment is received. We accept Visa/Mastercard by either directly giving us your card details or using our secure payment online, bank transfers or cash. For day trip, flights, hotels we charge a 2% to 3.5% credit card fee but for customized tours this is not necessary.

CUSTOMISED TOURS

We have put together a few sample itineraries to get your taste buds going but as they are just suggestions its best to email us directly with your requirements so we can help you to get the perfect tailor made tour. Once you have agreed on an itinerary we will ask for a 20% deposit and start making reservations for you. Once all reservations have been made we will confirm back to you. The final balance is due 8 weeks before your holiday.

HOTELS

As we do not have instant confirmation of hotels please fill in the enquiry form and we will request the hotel for you. Once it’s confirmed we will email you back and ask for full payment

FLIGHTS

To search for tickets, please select the destination city, arrival city, the dates and whether it is one-way or a return ticket. Then, please select from the available price and schedule options and proceed to bookings

Currently, we cannot check availability of these flights online. To inquire about a flight, please either book the flight with payment information and we will wait to charge you until after the flight has been confirmed, or inquire online with customer service at Inquire Now, by email info@tripasean.com , or by phone at +84-1234503369.

Payment is due on confirmation of the flight either by credit card, bank transfer, secure online payment or cash (for those living in Vietnam). Please note that The airline reserve the rights to change the fares at any time, and taxes and airport fees can also be changed at any time.

Will you ever ask for more money than originally quoted?

All our quotations are in USD so we will take X amount from your credit card/bank account on the day payment is due. Due to fluctuating exchange rates the amount taken from your bank account will change on a daily basis if you bank account is not in USD.
For tours and hotels, once the services have been confirmed we will not ask for any more money unless there is an increase beyond our control. For more information please see our terms and conditions.
For flights, we will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that you issue the ticket. We therefore suggest that you pay in advance so that we can issue the ticket and guarantee the cost of the flight.

How will I receive my travel documents?

As soon as your booking is confirmed and full payment has been made we will email you a service voucher along with any hotel vouchers. Most airlines now issue electronic tickets which are convenient and for those who do not we can issue for free of charge in HCMC and Hanoi and for those coming in from abroad we will arrange for them to be delivered to your hotel on arrival or give them to your tour guide.

What if need to cancel or change my itinerary?    

For all bookings you will need to sign our terms and conditions on our reservation form. This clearly states our cancellation policy. We insist that all our clients have adequate travel insurance that covers them for cancellation and curtailment. Click here to download our terms and conditions.
If you wish to change your itinerary after full payment has been made we will try our best to accommodate any changes but it depends on each individual supplier. We therefore take it case by case.

Can I find cheaper prices if I wait and book directly when in  country?

In Vietnam, there are a range of budget tour operators that compete with bargain bottom-dollar prices, so you can always find a better price for any of these tours. You pay for what you get.

At Tripasen Tours, however, we believe that it is important that you have a good experience as at the end of the day who wants to cut corners and risk ruining a once in a lifetime opportunity? We ensure that your holiday is carried out with minimum impact to the environment, (for more information about our responsible travel guidelines please click here) we pay our guides well so that they enjoy their job, they all speak very good english and we ensure all our vehicles are of a good standard. We book restaurants that are of a high quality and take time to do routine hotel inspections. 

Please also bear in mind that Vietnam is a popular place for tourists and many hotels, flights etc get booked up months in advance, so to avoid disappointment and the chance of spending your holiday tying to book your holiday, we recommend booking as much in advance as possible, then you can sit back and relax.

What if I have special needs for the tour?

If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you to ensure that we can meet your needs.

What happens if something goes wrong? Do you have an out of office phone number?

We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. Before your holiday we will email you out of hours emergency contact numbers so that in the unlikely event of a problem occurring you can always contact one of our staff. We also provide you with the cell phone number of your consultant so that if there is a problem you can call them and they will be able to help.

All our guides are first aid trained and if there is a medical problem we will help to get you the assistance you need (providing you have adequate medical insurance). We ensure that we have your emergency contact information for someone at home so they can be contacted if necessary.

For any more questions please email info@tripasean.com and someone will get back to you shortly.

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